Refund policy

Return and Refund Policy

At 999 Deals, customer satisfaction is important to us. If you receive a damaged, defective, wrong, or missing product, you may request a return, replacement, or refund subject to the terms below.

1. Return Eligibility
A return or replacement request may be accepted only if:
- The product delivered is damaged
- The product delivered is defective
- The wrong product was delivered
- Items are missing from the package
- The product is unused and in its original packaging, where applicable

2. Return Request Window
You must contact us within 3 days of delivery to request a return, replacement, or refund. Requests made after this period may not be accepted.

3. Proof Required
To process your request, we may ask for:
- Your order number
- Clear photos or videos of the product
- Photos of the outer packaging and shipping label
- A brief description of the issue

4. Non-Returnable Items
The following items may not be eligible for return or refund unless they arrive damaged, defective, or incorrect:
- Personal care items
- Beauty products
- Hygiene-related items
- Innerwear or intimate wear
- Perishable items
- Products marked as non-returnable on the product page

5. Refund Process
Once your return or refund request is reviewed and approved, the refund will be processed to your original payment method or issued as store credit, depending on the order type and payment method.

6. Refund Timeline
Approved refunds are usually processed within 5 to 7 business days. The exact time may vary depending on your bank, payment gateway, or financial institution.

7. Replacement
If a replacement is available, we may offer a replacement instead of a refund for damaged, defective, or incorrect products.

8. Order Cancellation
Orders can only be cancelled before they are shipped. Once an order has been shipped, it cannot be cancelled directly. In such cases, the return policy will apply after delivery, if eligible.

9. Return Shipping
If the return is approved because the item was damaged, defective, incorrect, or incomplete, return shipping charges, if applicable, will be borne by us. In other cases, return shipping charges may be the responsibility of the customer.

10. Contact Us
For return, replacement, or refund requests, please contact us at:

Email: 999deals.in@gmail.com